Privacy Policy

Effective Date: 31 May 2025
Last Updated: 31 May 2025

Equipodia ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [www.equipodia.co.uk] (the "Site") in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide Directly

• Name, email address, phone number, and any other personal information submitted via contact forms or registration.

• Messages or feedback you send to us.

b. Information Collected Automatically

• IP address, browser type, operating system, referring URLs.

• Usage data through cookies and analytics tools (see Cookies section).

2. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide customer support.

• Improve our website, services, and user experience.

• Send you updates, offers, or newsletters (with your consent).

• Comply with legal and regulatory obligations.

3. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you have given us clear permission to process your personal data.

• Contract – when processing is necessary for the performance of a contract with you.

• Legal Obligation – where we are required to process your data to comply with legal obligations.

• Legitimate Interests – for purposes such as site improvement or fraud prevention, provided these are not overridden by your rights.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

• Service providers (e.g., hosting providers, email platforms) who support our operations.

• Legal or regulatory bodies if required by law.

All third parties are required to respect the security of your data and to treat it in accordance with the law.

5. International Data Transfers

If we transfer your personal data outside the UK, we ensure adequate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Object to or restrict processing.

• Withdraw consent at any time (where processing is based on consent).

• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, contact us at: [privacy@equipodia.co.uk]

8. Cookies

We use cookies to enhance your experience and collect data about site usage. You can manage or disable cookies through your browser settings. For full details, please see our [Cookie Policy].

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date updated.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: Data Protection Officer, Equipodia Ltd., Email: privacy@equipodia.co.uk